Service Industry Lean Manufacturing – Implementation Guide

Non-manufacturing industries have not embraced lean manufacturing to the same extent as those producing a product. Some service industries have found the same principles apply, although the use of lean manufacturing tools is different.

For example, a value added analysis is just as easily conducted with a worker talking on the telephone as someone using one.

The 5S tool can be used to organize the surroundings in the telemarketing office. All materials the telemarketer uses should be organized and within reach without having leave the area. This 5S organization enables the telemarketer to continuously utilize any material in front of them as well as keep an eye on a computer.

The same SMED tools can be used with a administrative assistant as a machine operator. The process map and movement will show the waste in each. The assistant’s travel shows the motion waste. The waiting waste is often huge in any white collar or service job. For example, the waste from waiting on a colleague, manager, supplier, or anyone else can be eliminated. There are ways to minimize it by removing the root cause as well as finding activities to fill the time. These activities should be of short duration, such as data entry, filing, or printing.

Line balancing is easy in a service environment. The key is flexibility. For example, two tellers at a bank may be required 6 out of 8 hours per day, but the trained lean expert or industrial engineer is required to notice it. The additional two hours of waste comes in buckets of 1-2 minutes throughout the day. Again, this time must be filled with value added activities in a standard work format. If the job isn’t standardized, the two individuals may absorb the time and appear 100% busy. There are many other instances where job combinations are obvious.

The value stream map is an excellent tool for service industries. Rather than the traditional macro level view of the system, the value stream map can be used in a department or area of the business. An example would be the service desk at a department store. Begin with the information flow and trigger for activity, which might be a customer. Break the map into various segments showing the few activities that comprise 90% of the work, such as returned goods, request for information, or complaints. Standardized Operations should be utilized for returned goods to minimize motion and waiting, such as a decision flow diagram. If the manager is called a large percentage of the time, the decision flow diagram needs improved. Obviously the 5S and SMED tools are also relevant, as well as root cause problem solving to eliminate the complaints.

Service industries often use kanbans without knowing it, such as ordering supplies. The same pull systems can be used in service industries as the manufacturing sector. The supply distribution center is one obvious example. Inventory waste can be eliminated using pull systems beginning with the end downstream customer.

When implementing lean manufacturing in a service industry, it is important to tailor the training to the business. Most SMED (single minute exchange of die) training is developed using examples of setup activities for equipment. It is easier for people to understand and see the waste in their processes when the training has obvious applicability.

One of the best long term lean manufacturing tools to apply in a service industry is the kaizen event. Kaizen means “incremental improvement” in Japanese. The kaizen team is comprised of a cross functional team developed to quickly and substantially improve a business issue. For example, a kaizen might be developed to reduce hospital check in time for testing. The team might include the individuals conducting the check-in, a nurse, manager, an IT representative, and a couple customers. If the average check in time is 35 minutes (the elapsed time from walking into the building until seated in a private room), the kaizen objective might be to reduce the check in time to 20 minutes within 5 days.

Cellular manufacturing can be used in many service businesses. Rather than placing individual pieces of equipment such as the postage meter, copier, fax, and file drawer throughout the area for everyone to use (and wait on), consider placing these items together in a U shaped cell to minimize movement.

The “One Piece Flow” concept is a great tool for processing items such as quotes, bills, or mail pieces. For example, if four people must review a quote, and the first person processes 500 prior to moving to the second individual, and so on, the cycle time is going to be very long. Also, if the fourth person notices a mistake the other three missed, all 500 are bad and much labor was spent unnecessarily. Moving the piece in a flow of “one” or in small batches minimizes the error cost and reduces cycle time.

Service industries have a terrific opportunity to reduce waste. Sometimes it is simple and obvious, while other times it takes the same creativity as in the factory.

How to Find Out Where Someone is Calling From Using Reverse Phone Lookup!

Even among people who use reverse phone lookup services on a regular basis, the extent of the information that’s available at the push of a button can sometimes be astounding. It used to be the case that the only thing personal search engines were able to give you were a name. While this is satisfactory for some, it might not be enough raw intel for other people. In the end it really depends on what purposes you have for the information, and on what you are willing to pay in order to obtain it. Some reverse phone lookup engines are able to give you much more revealing information, such as where a person is calling from in real time.

Depending on the service, this location report might be as vague as the city or metropolitan area the caller is in, or it could be as specific as a home address, complete with the city, state, and zip code. Using the standard 10 digit format, starting with the area code, all you have to do is type versus number into the search bar at the top of whatever lookup site you’ve selected. Even if the person you’re curious about is not someone you’re on the phone with right at that moment, it’s sometimes very useful to be able to look up where a person is based on their area code and phone number.

It’s true that web search engines can also return the type of information, but not always. The only time that this is a reliable alternative is if the person you looking up has contact information that has appeared somewhere on the company website, or something of that nature. While these two types of search engines may look similar, they aggregate their information from very different sources, and when it comes to looking up people, reverse phone lookup search sites are almost always going to be more in tune with your practical needs.

What is the Purpose of ERP Software?

Enterprise Resource Planning (ERP) software can be described as a complete business software solution. It is aimed at the integration of all business processes and sub-processes into a single unified system. This system is formulated and implemented in an organization to effectively and efficiently achieve the business goals of the organization.

ERP packages are implemented to manage the existing and prospective business plans and policies in an efficient manner under strict deadlines. It can be referred to as the ultimate business solution package that is predominately concerned with making sure that the available resources of the organization are utilized in the best possible manner and coordinated with the business objectives of the organization.

It is crucial that modern day business organizations have a single unified system, which aims at harmonizing its business efforts. This can prove to be a crucial determinant in determining the scope, area and net results of the organization as a whole, rather than running many different systems that do not work well together. What makes ERP different from any other business solution package is the presence of a single and unified database system.

ERP software is as essential to the needs of a business today as food is for living. Businesses can not run competitively in the absence of properly drafted and formatted ERP software. The more effective implementation and follow-up, the better are the results. ERP software is needed by all modern-day organizations, irrespective of the size, area of ‚Äč‚Äčoperations and business objectives.

Nowadays there are many ERP packages available in the global market, including SAP, PeopleSoft, Oracle, JD Edwards, and BAAN.

The selection of an ERP software package is dependent on many factors: previous software implementation, nature and size of operations, recommendations of consultants, and management decisions.

Before installing specialized software, a detailed study must be made and reviewed to match the business requirements with the available packages. This must be taken as a serious study as any mistake in selection or its effective implementation can provoke disastrouse to the organizational objectives and prospects. The ERP software must be installed by an ERP vendor or third-party consulting organization, which is expert service providers when it comes to providing Consulting, customization and support.

Some of the benefits of ERP Software:

* All processes and sub-processes are linked and unified into a single system.

* There are improvements in the field of productivity, efficiency and achievement of business objectives.

* ERP tends to significantly reduce the response time by effectively transferring critical information.

* ERP helps in streamlining the numerous functions performed by the organization as a whole.

* It helps the management to make vital decisions with unparallel accuracy and in-depth study.

Thus, ERP software can effectively change the outlook of any business organization that exists in today's cutthroat business world. Proper implementation of the ERP software is the key factor, which can benefit the growth prospects of any organization.

10 Facts About Motorola

Motorola was founded by Paul and Joseph Galvin and produced one of the first commercially successful car radios in 1930. Today it is a Fortune 100 telecommunications company with an annual turnover of over 22 billion dollars.

  1. Martin Cooper was a project manager for Motorola and invented the world's first cellular mobile phone back in 1973, weighing in at almost 800 grams it is a cry from today's small and sleek handsets. However the first commercially launched handset called the Motorola Dyna-Tac was not made available to consumers until 1984
  2. The Second World War led to many innovations but one of the most useful and iconic was a mobile two-way transceiver or "Walkie Talkie" which was invented by Motorola in 1940. This particular model was called the SCR-300 and was a hefty back mounted device. It was not until a year later that the company mass produced a smaller handheld unit which they called the "Handie Talkie" or SCR-536
  3. Pagers were very popular during the 90s, but Motorola actually made the first one in 1956 which was used in hospitals to send radio messages to specific individuals
  4. Motorola also made the first cordless large screen portable television. This TV had a 19 inch screen size
  5. The company not only invented communication devices which were used on Earth, but also made the radio used by Neil Armstrong to utter the now legendary words "one small step for a man, one giant leap for mankind" back in 1969 on the Apollo 11 lunar module
  6. High definition television is very popular now but a subsidiary of Motorola called General Instrument Corporation actually proposed and launched the world's first HDTV television all the way back in 1990
  7. In 1999 the company made the iDEN i1000 plus handset, which was the first smartphone to incorporated web browsing capability, email and alphanumeric messaging.
  8. Motorola's car radios were initially sold to Police departments across America. By 1937 further communication advances enabled them to launch a two-way version which allowed Police to communicate whilst on patrol
  9. The founding company of Motorola was called Galvin Manufacturing Corporation, which was incorporated on September 25th 1928 in Chicago, Illinois. It was not until 1947 that the company previously changed its name to Motorola
  10. In 1998, Motorola was overtaken by Nokia as the world's largest seller of mobile phone handsets